Move Better Physiotherapy Privacy Policy
Move Better Physiotherapy want you to feel confident about the privacy and security of your personal information. This privacy policy explains how Move Better Physiotherapy uses any personal information we collect about you and your rights in relation to that information. When we refer to “personal information” in this policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use information about you in your capacity as a customer, a patient, or in any other capacity, for example, when you visit our websites. Any data we collect we do so in order to provide you with the best possible service or to collect information on how to improve the service we provide.
What is privacy?
Privacy is the confidentiality of your personal information and it is of paramount concern to Move Better Physiotherapy. We are registered with the Information Commissioner as required under the data protection laws in the United Kingdom and are committed to compliance with Data Protection legislation, Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations), medical confidentiality and CSP/HCPC Governance guidelines.
Why do we have a Privacy Policy?
We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information. Move Better Physiotherapy makes every endeavour to prevent unauthorised access to your personal information. Please read this privacy policy carefully. If you are visiting our website or using any of our services, by continuing to do so, you indicate your agreement for Move Better Physiotherapy to use your personal information as set out in this privacy policy.
What personal information do we collect and when?
We may collect and process personal information about you when, for example, you:
Enquire about any of our services, classes or products
Voluntarily complete a form, customer survey, provide feedback or participate in a competition or promotion sponsored by us
Agree to receive information from Move Better Physiotherapy about other services that we provide
Apply for a job with us
We may also collect sensitive personal information (i.e. information about your health) but only where this is with your knowledge and explicit consent. We do this in order to provide you with the best possible care, treatment and advice.
How do we use your information?
Your personal information will be kept confidential and will be handled in accordance with our requirements under Data Protection legislation and medical confidentiality guidelines. In the usual course of our business, we may use third parties to process your personal information on our behalf. Where a third party data processor is used, we will ensure that they operate under subject to contractual restrictions with regard to confidentiality and security in addition to obligations imposed by data protection legislation. An example of this is our clinic management software provider for storing and protecting your clinical records and health data in a safe and secure manner compliant with our legal requirements.
How do we protect your personal information?
We take appropriate organisational and technical security measures to protect the data that we hold against unauthorised disclosure or unlawful processing. When using Cliniko, our online resource clinic management, any data that you submit is securely encrypted. Cliniko provides a comprehensive privacy guide here. We use a secure server to store the information you give us when you register, enquire or submit a referral online. Other information which you submit online (such as completing an enquiry form) may not be subject to the same protection and you do so at your own risk.
How do I access or update the information you hold about me?
You have the right to request a copy of the information that we hold about you at any time, including copies of your health records (where relevant). If you would like a copy of some, or all, of your personal information, please contact Move Better Physiotherapy directly. Any Subject Access Request is free of charge on the first request in line with GDPR. We may charge an administration fee for future requests if we feel such requests are excessive or not required. We want to make sure that your personal information is accurate and up to-date; you may ask us to correct or remove information you think is inaccurate.
How long will you keep my data?
Legally we are required to retain your records for 8 years from the date of last treatment for adult records, and for children 8 years after their 18th birthday or until 25 years of age. We will retain your health data beyond this period to be able to provide a full and complete service and to protect against any future legal challenge(s) and support any claims with accurate information. Further information on our duty to you as Allied Healthcare Professionals on record keeping and destruction can be found here.
Who will you share my data with?
Any personal data will only be collected for the purposes of providing physiotherapy or allied healthcare service within clinics. Every effort will be taken to ensure your data is accurate, kept up to date and rectified without delay. We will not share your data with any other third party without your explicit consent unless legally required to do so. This may include onward referral to consultants, GP, another medical service or insurance provider. We may participate in research and audits in order to improve our service standards. In such cases we will anonymise your data prior to sharing with any research institution. We will not share or sell your data with or to any other third party for marketing purposes.
Will I receive marketing information?
We will only send you marketing information where you have provided your consent to receive it. This may include information about products and services provided by Move Better Physiotherapy and other companies which may be of interest to you. You have the right to stop us from contacting you for marketing purposes. If you no longer wish to receive web-based marketing information, you can unsubscribe by clicking on the link within the email that has been sent to you. By clicking on this unsubscribe link it will update our contacts lists to ensure that we do not contact you again.
How do you find out about changes to our privacy policy?
We keep our privacy policy under regular review and we will place any updates on this webpage. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. Your continued access to or use of the website will mean that you agree to the changes.
Who do I contact if I have a question about your privacy policy?
Please contact us if you have any questions about our privacy policy -
by email : info@movebetterphysio.com
or write to us at: Move Better Physiotherapy Ltd, 8 Barns Street, Ayr, KA7 1XA
You have the right to correct the information we hold or request we transfer your information to another service provider.
This privacy policy was last updated on 15 May 2024